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Operational Review with Imperatives
Addressing ECPTA's Concerns with Technology-Driven Solutions
Prepared by: L Matebese and P Matiwane
Sauve Security Services (Pty) Ltd
Mini Bid No. M/01/25/26 – ECPTA: Umtiza Nature Reserve
Our Commitment to ECPTA
At Sauve Security Services, we value transparency and accountability. Following our recent meeting, we've carefully reviewed each operational concern raised by ECPTA and developed comprehensive, technology-driven solutions.
This presentation outlines our actionable plan to enhance service delivery, ensure SLA compliance, and strengthen our partnership through innovation and responsive management.
Key Challenges Identified
Response Time Constraints
Current 5-minute SLA response time challenged by road conditions and office distance from site locations.
Communication Platform Preference
ECPTA prefers an alternative to the OLARM platform, citing concerns about Sauve Security Services' ability to deactivate alarms, and would prefer a different communication solution.
Patrol Verification Issues
Allegations of completed patrol slips without corresponding physical patrols being conducted.
Client Communication Gaps
Difficulty reaching Sauve Security for operational updates, queries, and real-time information.
Solution 1: Enhanced Day Presence
Response Officer with Vehicle Deployment
To address response time challenges and ensure immediate response capabilities during day hours, we propose deploying a dedicated response officer in a vehicle to be stationed at Umtiza Nature Reserve.
Key Benefits:
  • Immediate response to incidents with rapid deployment across the reserve
  • Enhanced mobility allows coverage of larger areas and varied terrains
  • Ability to carry comprehensive equipment for various incident types
  • Faster incident reporting and assessment from a mobile base
  • Full SLA compliance with response time requirements
  • Enhanced visible security presence for deterrence, especially through vehicle patrols
Implementation: Immediate deployment upon approval
Solution 2: Advanced Alarm Communication
Transition to RF-Based System
We will transition from the current OLARM platform to a dedicated RF-based (Radio Frequency) system. This decision is in response to client preference and addresses specific concerns regarding OLARM's alarm deactivation capabilities. While RF-based systems also include comparable deactivation functionalities, this transition ensures we align with your comfort and preferences, providing a security solution you are more comfortable with and confident in.
01
Assessment Phase
Evaluate current infrastructure and RF system requirements
02
Installation & Testing
Deploy RF receivers and conduct comprehensive signal testing
03
Redundancy Period
Maintain existing OLARM receivers during transition as backup
04
Full Migration
Complete switchover with 24/7 monitoring and support
Timeline: Complete transition within 14 days
Solution 3: Digital Patrol Management
Operations Management System (OMS) Deployment
We are implementing a comprehensive OMS with integrated Trackforce features to eliminate manual patrol slips and provide complete transparency through digital tracking and real-time verification.
Real-Time Tracking
GPS, NFC, and QR-based patrol verification with live location monitoring and route compliance dashboards
Photo Evidence
Timestamped photographic documentation of patrols, incidents, and completed tasks
Automated Reporting
Digital occurrence logs, customisable reports, and instant incident notifications
OMS Platform Capabilities
Core Features
Command Centre Integration
Aerial map visualisation showing all officers and vehicles on duty in real-time
Task Management
Live post orders with mobile notifications for instant instruction updates
Push-to-Talk Communication
Instant radio replacement enabling voice communication between site and control room
Client Web Portal
ECPTA can view live patrols, access shift summaries, and receive automated reports
Smart Alerts
Automated notifications for missed patrols, panic activations, or incomplete tasks
Benefits for ECPTA

Complete Transparency: Audit-ready, timestamped patrol verification removes all doubt about service delivery
  • Eliminates manual patrol slips completely
  • Enhanced accountability through data-driven reporting
  • Reduced administrative overhead
  • Increased operational visibility
  • Full SLA performance compliance tracking
  • Direct access to real-time operational data
Solution 4: Dedicated Client Support
Your Single Point of Contact
We are appointing a dedicated Account Manager to serve as ECPTA's exclusive liaison for all communications, ensuring rapid response and consistent service.
Responsibilities Include:
  • Daily contact availability for all queries
  • Weekly performance feedback sessions
  • Direct escalation channel for site-level issues
  • Coordination of all billing and administrative matters
  • Monthly SLA performance review meetings
  • Proactive communication about operational updates

Immediate Implementation: Your Account Manager will be assigned upon approval and will contact ECPTA within 24 hours
Implementation Timeline
1
Immediate
Day Guard Deployment
Additional security officer stationed on-site
Account Manager Assignment
Dedicated ECPTA liaison appointed
2
Within 7 Days
ECPTA System Orientation
Training on OMS client portal and reporting features
3
Within 10 Days
OMS Installation Complete
Full system deployment and staff onboarding at Umtiza
4
Within 14 Days
RF System Migration
Complete transition from OLARM to RF-based platform
Moving Forward Together
Expected Outcomes
Full SLA Compliance
Meeting all response time and service delivery standards through enhanced on-site presence
Strengthened Partnership
Enhanced trust and transparency through dedicated communication and accountability
Eliminated Disputes
Digital verification removes manual reporting and provides indisputable patrol authenticity
Operational Excellence
Model partnership showcasing smart, responsive, and professional security management
Sauve Security Services remains fully committed to addressing ECPTA's concerns transparently and constructively. These technology-driven solutions will not only resolve identified challenges but will position our partnership as a benchmark for excellence in security service delivery.
We look forward to ECPTA's feedback and collaborative rollout of these improvements.